This and all our orders are expressly subject to and conditioned upon the customer’s acceptance of the seller’s sales terms and conditions, including the fact that the seller transfers limited warranties to those offered by manufacturers only, which warranties are passed on to the customer in the form of material exchange or store credit.
All orders for materials that we do not keep in stock or are made under specific customer requests are considered ‘special orders,’ and must be paid in full to process the order, with no returns applicable.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it, unused, with tags, and in its original packaging; part/serial numbers will be verified. You will also need the receipt or proof of purchase.
Returns will not be accepted in the following cases: (a) special or custom-made products, such as items specifically manufactured, acquired under special order from any of our suppliers, or made to measure; (b) products considered hazardous; (c) purchases of items not in the catalog or in bulk, except in the case of defective or expired products; (d) factory-direct products; (e) porcelain, ceramic, epoxy, vinyl, laminate, or other flooring; (f) clearance items; or (g) paints and silicons.
A restocking fee of 26% of the invoice amount will be applied only to qualifying goods.
We are not responsible for delays in deliveries from our suppliers, manufacturers, our own or subcontracted carriers, delays due to weather, or force majeure.
Any warranty exchanges do not cover the new delivery charge.
The company only provides a transportation service, not material care. The customer assumes responsibility for the transported material by us or picked up by themselves during loading, transportation via public or private means, and unloading.
To request a return, you can contact us at sales@icasasales.com. If your return is accepted, we will provide you with instructions on how to ship your package and where. It is important to note that we will not accept returned items without prior authorization for a return. Once we have received and inspected your return, we will notify you and inform you if the refund is approved. If approved, a store credit will be issued as the only form of refund.
Customers must ensure that returned products are securely packaged and shipped. Return shipping labels can be provided through one of our shipping accounts upon request and at an additional cost. Return shipping costs will be the customer’s responsibility, except in cases where the return is due to an error on the part of ICASA COMMERCE LLC. If customers choose to use their own shipping account or label for returns, they will be responsible for all associated charges.
In the event that the Buyer fails to comply with the established conditions, the Seller has the authority to cancel or limit any order, upon notifying the Buyer of this situation.
The Buyer agrees to notify the Seller in writing of any changes in the ownership structure of their business within a maximum of five business days following such changes.
Prices on our website, quotes made by ICASA COMMERCE LLC, or in our catalogs are subject to change without notice, and all prices expire if not accepted by the buyer within 07 calendar days from the date of issuance in writing.
If the buyer wishes to opt for tax exemption, they must provide the Seller with an acceptable tax exemption certificate under the regulations and in force. All prices and other terms provided to the Buyer will be kept confidential, except to the extent that a Party is legally obligated to disclose them.
Prices shown do not include any sales tax, special taxes, or other taxes or government charges payable by ICASA COMMERCE LLC to any federal, state, or local authority. Any current or future sales or shipping tax will be added to the purchase price before finalizing the sales process.
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